Polar Peak runs night crews all winter across Transcona, East Kildonan and North Kildonan. Real dispatcher, real technician, real arrival window — told to you on the first call, not after three callbacks.
Get an arrival windowFlat-rate pricing, quoted before any work starts.
The whole business is built around this one call. Night crews November through March, and a dispatcher who gives you a real arrival window before you hang up.
A dead furnace at −35 becomes a burst pipe in about six hours. If your heat is out and you're away from the house, this is the call to make first.
Emergency heat restoration and thaw · Coordination with your plumber if a line has already gone · Straight advice on whether to shut the water off
Scheduled repair when it isn't an emergency. One visit, one diagnosis, no return trip to fetch the obvious part.
All makes and ages, including 30-year-old mid-efficiency units · Written diagnosis you can take to another shop if you want · Repair-or-replace advice in plain numbers
When a unit is genuinely finished, waiting three weeks in January is not an option. We hold replacement stock through the winter for this exact situation.
Replacement stock held on hand all winter · Temporary heat supplied if you're waiting overnight · Efficiency Manitoba rebate forms filed for you
Older Elmwood and East Kildonan homes run boilers, and most companies won't touch them. We will.
Hot water and steam boiler service · In-floor hydronic troubleshooting · Circulator pumps, expansion tanks, zone valves
Booked September and October. The point is to find the failing igniter in October instead of at midnight in January.
21-point pre-winter inspection · Priority dispatch position for the season · Written report with photos
No answering service taking a message for the morning. Our dispatcher is live 24 hours and can tell you the arrival window on the first call.
Charging double because your furnace failed at an inconvenient hour is standard in this trade. We don't. The rate at 2am Sunday is the rate at 2pm Tuesday.
Through the winter we staff overnight rather than waking somebody up. That's the difference between a 90-minute arrival and a 5am callback.
Plenty of no-heat calls are a $180 flame sensor. We'd rather be the shop you call for fifteen years than the one that sold you a furnace you didn't need.
Called at 4:15 in the morning expecting a voicemail. A real dispatcher answered, told me 90 minutes, and the tech was in my basement at 5:30. He had the inducer motor on the van. I cannot overstate how much that mattered at −38.
Serving neighbours like these
Previous company quoted me a full replacement, about eleven grand. Polar Peak came out, found a cracked pressure switch hose, charged me $210 and told me the furnace has maybe five years left. Honest people are hard to find in this trade.
Serving neighbours like these
Old boiler in a 1912 house. Three companies wouldn't even quote it. Marcus came out himself, knew exactly what he was looking at, and had it running the same afternoon.
Serving neighbours like these
Polar Peak covers these neighbourhoods and the surrounding rural municipalities. Not on the list? Call and ask — we often are.
If a replacement is genuinely the right call, the cost shouldn't be decided in a panic at 3am. We quote the full picture — rebate value and monthly financing — before you commit to anything.
Yes, and it's a dispatcher in Winnipeg, not an overflow call centre. They can see where the night crew is and give you an honest arrival window before you hang up.
No. Same rate at every hour of the year. Emergency diagnosis is $139 and it's credited against the repair if you go ahead.
Call us, then consider shutting your water off at the main and opening the taps to drain the lines. At −30 you have roughly six hours before pipes are at risk. Our dispatcher will walk you through it on the phone.
Yes. A lot of Elmwood and East Kildonan housing stock is hydronic, and most shops have quietly stopped servicing it. We haven't.
We hold replacement stock through the winter for exactly that. If you have to wait overnight we'll supply temporary heat so the house doesn't drop.
Fill this in and we'll call you back. If your heat is out right now, phone us instead — it is genuinely faster.
(204) 555-0198Polar Peak HVAC845 Regent Avenue WestWinnipeg, MB R2C 3A9dispatch@polarpeakhvac.ca